Community Guidelines

We update our Community Guidelines from time to time to evolve with community behavior, mitigate emerging risks, and keep HeloPlus a safe place for creativity and joy.


Dangerous individuals and organizations

We do not allow dangerous individuals or organizations to use our platform to promote terrorism, crime, or other types of behavior that could cause harm. When there is a credible threat to public safety, we handle the issue by banning the account and cooperating with relevant legal authorities.

Terrorists and terrorist organizations

Terrorists and terrorist organizations are any non-state actors that use premeditated violence or threats of violence to cause harm to non-combatant individuals, in order to intimidate or threaten a population, government, or international organization in the pursuit of political, religious, ethnic, or ideological objectives.

Other dangerous individuals and organizations

We define dangerous individuals and organizations as those that commit crimes or cause other types of severe harm. The types of groups and crimes include, but are not limited to:

  • Hate groups
  • Violent extremist organizations
  • Homicide
  • Human trafficking
  • Organ trafficking
  • Arms trafficking
  • Drug trafficking
  • Kidnapping
  • Extortion
  • Blackmailing
  • Money laundering
  • Fraud
  • Cybercrime

Do not post:

  • Names, symbols, logos, flags, slogans, uniforms, gestures, portraits, or other objects meant to represent dangerous individuals and/or organizations
  • Content that praises, glorifies, or supports dangerous individuals and/or organizations
  • Exceptions: Educational, historical, satirical, artistic, and other content that can be clearly identified as counterspeech or aims to raise awareness of the harm caused by dangerous individuals and/or organizations

Hateful ideology

Hateful ideologies are incompatible with the inclusive and supportive community that our platform provides. We remove content that promotes hateful ideologies.
Do not post:

  • Content that promotes any hateful ideologies by talking positively about or displaying logos, symbols, flags, slogans, uniforms, salutes, gestures, portraits, illustrations, or names of individuals related to these ideologies
  • Content that denies well-documented and violent events have taken place
  • Music or lyrics that promote hateful ideologies


Illegal activities and regulated goods

We prohibit the trade, sale, promotion, and use of certain regulated goods, as well as the depiction or promotion of criminal activities. Some content may be removed if it relates to activities or goods that are illegal or regulated in the majority of the region or world, even if the activities or goods in question are legal in the jurisdiction of posting. We allow exceptions for content that provides value to the public, such as educational, scientific, artistic, and newsworthy content.

Sale or use of weapons

To protect our community, we generally do not allow the depiction, trade, or promotion of firearms, ammunition, firearm accessories, or explosive weapons. We also prohibit instructions on how to manufacture those weapons. We may give exceptions to content that displays firearms or other types of weapons in the following scenarios: in a fictional setting, as part of a museum’s collection, carried by a police officer, in a military parade, or used in a safe and controlled environment such as a shooting range.
Do not post: 

  • Content that displays firearms, firearm accessories, ammunition, or explosive weapons
  • Content that offers, sells, trades, or solicits firearms, accessories, ammunition, explosive weapons, or instructions on how to manufacture them

Drugs and controlled substances

To protect our community, we do not allow content that depicts the use or trade of drugs or other controlled substances.
Do not post: 

  • Content that displays drugs, drug consumption, or encourages others to make, use, or trade drugs or other controlled substances
  • Content that sells, offers, trades, or solicits drugs or other controlled substances
  • Content that provides information on how to buy illegal or controlled substances

Frauds and scams

We do not permit anyone to exploit our platform to harm others, which includes schemes to defraud individuals or steal assets. We remove content that deliberately deceives people in order to gain an unlawful financial advantage.
Do not post:

  • Content that promotes phishing
  • Content that promotes Ponzi or pyramid schemes
  • Content that promotes fixed betting, get-rich-quick schemes, or any other types of scams

Promotion of criminal activities

Criminal activities cover a wide spectrum of acts punishable by law, including theft, assault, human exploitation, and other harmful behavior. Because we do not want such behavior to be normalized or imitated, we remove content that promotes criminal activities.
Do not post: 

  • Content that promotes acts of physical harm, such as assaulting or kidnapping
  • Content that risks the safety of others, including pranks like swatting
  • Content that promotes human exploitation or wildlife trafficking
  • Content that offers the purchase, sale, or trade of unlawfully acquired goods
  • Content that provides instructions on how to conduct criminal activities


Violent and graphic content

We do not allow content that is excessively gruesome or shocking, especially that promotes or glorifies abject violence or suffering. We do allow exceptions for certain circumstances, for example, content that is newsworthy or meant to raise awareness about issues. When we identify a genuine risk of violence or threat to public safety, we ban the account and work with relevant legal authorities as necessary and when appropriate.

Violent and graphic content: Human

Do not post:

  • Content that is gratuitously shocking, sadistic, or excessively graphic, including but not limited to:
    • Depictions of violent or accidental deaths involving real people
    • Depictions of dismembered, mutilated, charred, or burned human remains
    • Depictions of gore in which an open wound or injury is the core focus
    • Depictions of severe physical violence
    • Exceptions: Staged or professional fighting, traditional martial arts, or fighting in a fictional setting

Violent and graphic content: Animals

Do not post:

  • Content that is gratuitously shocking, sadistic, or excessively graphic, including but not limited to:
    • Depictions of the slaughter of real animals
    • Depictions of dismembered, mutilated, charred, or burned animal remains
    • Depictions of animal cruelty


Suicide, self-harm, and dangerous acts

We do not promote participation in activities that could lead to harm. We also do not permit users to encourage others to take part in dangerous activities. We do not allow content that promotes self-harm or suicide, but we do allow our users to share their experiences in order to raise awareness about these issues.

We encourage users who are struggling with thoughts of self-harm or suicide, or who know someone is seriously considering suicide, to immediately contact legal authorities or a suicide prevention hotline.

Suicide

We remove content that displays suicide, suicidal tendencies, or content that might encourage participation in similar actions. This includes attempted suicide or content featuring a person committing or intending to commit acts that are likely to lead to self-inflicted death. We prohibit any form of content that praises, glorifies, or promotes suicide, or instructs others on how to commit suicide.
Do not post:

  • Content that provides instructions on how to commit suicide
  • Content that praises, promotes, or glorifies suicide
  • Suicide challenges
  • Exceptions: Content that provides support, resources, or coping mechanisms for those going through suicidal ideation

Self-harm

To avoid normalizing, encouraging, or triggering self-harm behavior, we do not allow imagery that depicts such behavior, regardless of the user’s intention of posting it. We remove content that encourages or may encourage acts that are likely to lead to physical self-inflicted injury. Content that promotes eating habits that are likely to cause health issues is also not allowed on the platform.
Do not post:

  • Content that shows self-inflicted wounds
  • Content that provides instructions on how to commit self-harm
  • Content that supports pro-ana or other dangerous behavior to lose weight
  • Exceptions: Content that provides support, resources, or coping mechanisms for those suffering from eating disorders or participating in self-harm

Dangerous acts

Risky activities or other dangerous behavior conducted in an unprofessional context or without the necessary skills may lead to serious injury or death for the user or the public. We do not allow content that encourages, promotes, or glorifies such behavior, including amateur stunts or dangerous challenges.
Do not post:

  • Content that shows the inappropriate use of dangerous tools
  • Content that depicts drinking liquids or eating substances not meant for consumption
  • Dangerous challenges that might lead to injury
  • Content that depicts minors below the lawful age operating motor vehicles


Hate speech 

We do not tolerate content that attacks or incites violence against an individual or a group of individuals on the basis of protected attributes. We do not allow content that includes hate speech, and we remove it from our platform. We also suspend or ban accounts that have multiple hate speech violations.

Attacks on protected groups

We define hate speech as content that does or intends to attack, threaten, incite violence against, or dehumanize an individual or a group of individuals on the basis of protected attributes. We also do not allow content that verbally or physically threatens violence or depicts harm to an individual or a group based on any of the following protected attributes:

  • Race
  • Ethnicity
  • National origin
  • Religion
  • Caste
  • Sexual orientation
  • Sex
  • Gender
  • Gender identity
  • Serious disease or disability
  • Immigration status

Do not post:

  • Content that dehumanizes or incites violence or hatred against individuals or groups, based on the attributes listed above, including but not limited to:
  • claiming that they are physically or morally inferior
  • calling for or justifying violence against them
  • claiming that they are criminals
  • referring negatively to them as animals, inanimate objects, or other non-human entities
  • promoting or justifying exclusion, segregation, or discrimination against them


Harassment and bullying

Users should feel safe to express themselves without fear of being shamed, humiliated, bullied, or harassed. We deeply understand the psychological distress that abusive content can have on individuals, and we do not tolerate abusive content or behavior on our platform.

Abusive behavior

We remove all expressions of abuse, including but not limited to violent threats, sexual harassment, disparaging statements regarding appearance, intellect, personality traits, and hygiene.
Do not post:

  • Content that threatens an individual with violence
  • Content that wishes death, serious disease, physical, or other harm on an individual
  • Content that incites violence or coordinated harassment
  • Content that sexually harasses a user by disparaging their sexual activities or attempting to make unwanted sexual contact
  • Content that disparages a private individual on the basis of attributes such as intellect, appearance, personality traits, or hygiene
  • Content that praises violent tragedies and disparages their victims
  • Content that uses the duet, react, or effects features of HeloPlus to create abusive content targeting other users

Infringement of others’ privacy

Revealing or threatening to reveal personally identifiable information can cause serious emotional distress and lead to real-world harm. We consider it a form of abuse and do not allow it on HeloPlus.
Do not post: 

  • Content that reveals or threatens to reveal personally identifiable information, including but not limited to residential address, private email address, private phone number, bank statement, social security number, or passport number
  • Threats to reveal sexual imagery or non-consensual intimate imagery


Adult nudity and sexual activities

We do not allow sexually explicit or gratifying content on HeloPlus, including animated content of this nature. Sexualized content carries many risks, such as triggering legal penalties in some jurisdictions and causing harm to our users through sharing non-consensual imagery (for example, revenge porn). Also, overtly sexual content can be offensive within certain cultures. We do allow exceptions around nudity and sexually explicit content for educational, documentary, scientific, or artistic purposes. For example, content discussing or showing mastectomy scars is allowed.

Sexual exploitation

Sexual exploitation is any actual or attempted abuse of a position of vulnerability, power, or trust for sexual purposes, including but not limited to profiting monetarily, socially, or politically from the sexual exploitation of another.
Do not post : 

  • Content that depicts, commits, or incites non-consensual sexual acts
  • Content that commits, promotes, or glorifies sexual solicitation or sexual objectification

Pornography and nudity involving adults

Pornography explicitly depicts sexual organs and/or activities for the purpose of sexual gratification.
Do not post : 

  • Content that depicts sexual activities such as penetration, non-penetrative sex, or oral sex
  • Content that shows human genitalia, female nipples, or buttocks
  • Content that depicts sexual arousal
  • Content that depicts a sexual fetish


Minor safety

We are deeply committed to child safety and have zero tolerance for predatory or grooming behavior toward minors. We do not allow content that depicts or disseminates child abuse, child nudity, or sexual exploitation of children in both digital and real-world format, and we report such content to relevant legal authorities. We also do not allow content depicting minors engaged in delinquent behavior.

Users must meet minimum age requirements to use HeloPlus . When underage account holders are identified, we remove their accounts from our platform and may direct them to a more appropriate app experience, if available in their region.

Nudity and sexual exploitation involving minors 

Nudity includes content that shows visible private parts. Sexual exploitation is any actual or attempted abuse of a position of vulnerability, power, or trust for sexual purposes, including but not limited to profiting monetarily, socially, or politically from the sexual exploitation of another.
Do not post: 

  • Content that shows the private parts of minors
  • Content that depicts sexual exploitation of minors
  • Content that depicts sexual activities such as penetration, non-penetrative sex, or oral sex involving minors
  • Content that depicts sexual arousal involving minors
  • Content that depicts a sexual fetish involving minors

Underage delinquent behavior

Delinquent behavior includes but is not limited to the consumption or use of drugs, alcohol, and tobacco.
Do not post:

  • Content that depicts minors consuming, possessing, or suspected of consuming alcoholic beverages, drugs, or tobacco

Child abuse

Child abuse is defined as a person in power inflicting physical and/or psychological trauma on a minor. Physical abuse is an act that deliberately inflicts injury on a child’s body. Psychological abuse is berating a child with threats of either physical or sexual violence or via bully tactics.
Do not post: 

  • Content that depicts physical or psychological abuse involving minors

Grooming behavior

Grooming is an adult building an emotional relationship with a minor to gain their trust for the purposes of sexual abuse, sexual exploitation, or sexual trafficking.
Do not post:

  • Content that encourages, instructs, or justifies grooming behavior
  • Content that engages a minor in a sexually explicit conversation
  • Content that incentivizes or blackmails a child to transmit sexually explicit material

Sexualization of minors

We do not allow content that imposes sexuality on or sexually objectifies minors.
Do not post: 

  • Content that depicts erotic dances involving minors
  • Content that contains sexual or erotic language involving minors

Impersonation

We do not allow users to impersonate other individuals or organizations in order to deceive the public. When we confirm reports of impersonation, we remove the violating accounts. We do allow exceptions for parody, commentary, or fan accounts, as long as the account does not mislead others with regard to its identity or purpose on HeloPlus.
Do not post: 

  • As another person or organization by using someone else’s name, biographical details, or profile picture in a misleading manner

Misleading information

While we encourage our users to have respectful conversations about subjects that matter to them, we do not permit misinformation that causes harm to individuals, our community or the larger public.
Do not post:

  • Misinformation that incites hate or prejudice
  • Misinformation related to emergencies that induces panic
  • Medical misinformation that causes harm to an individual’s physical health
  • Content that misleads community members about elections or other civic processes
  • Hoaxes or phishing attempts
  • Digital Forgeries (Synthetic Media or Manipulated Media) that mislead users by distorting the truth of events and cause harm to the subject of the video or society

Do not:

  • Engage in coordinated inauthentic activities (such as the creation of accounts) to exert influence and sway public opinion while misleading individuals, our community or the larger public about the account’s identity, location or purpose

Intellectual property

We encourage everyone to create and share original content. We do not allow users to publish or distribute content that infringes someone else’s intellectual property rights.
Do not post:

  • Content that violates or infringes someone else’s copyrights, trademarks, or other intellectual property rights

If you come across content or accounts that you believe may violate our Community Guidelines, please let us know so we can review and take appropriate action at [email protected]